Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
arXiv:2602.15377v1 Announce Type: new Abstract: Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive …
Mengze Hong, Chen Jason Zhang, Zichang Guo, Hanlin Gu, Di Jiang, Li Qing
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