DQA: Diagnostic Question Answering for IT Support
arXiv:2604.05350v1 Announce Type: new Abstract: Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an …
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu, Vaibhavi Padala, Derek Ho, Jennifer Whitted, Rebecca Steinert
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