From Workflow Automation to Capability Closure: A Formal Framework for Safe and Revenue-Aware Customer Service …
arXiv:2603.15978v1 Announce Type: new Abstract: Customer service automation is undergoing a structural transformation. The dominant paradigm is shifting from scripted chatbots and single-agent responders toward …
Cosimo Spera, Garima Agrawal, Riccardo De Maria
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