INSURE-Dial: A Phase-Aware Conversational Dataset \& Benchmark for Compliance Verification and Phase Detection
arXiv:2602.18448v1 Announce Type: new Abstract: Administrative phone tasks drain roughly 1 trillion USD annually from U.S. healthcare, with over 500 million insurance-benefit verification calls manually …
Shubham Kulkarni, Alexander Lyzhov, Preetam Joshi, Shiva Chaitanya
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